The devil has taken the horrible phones % computers and used them for evil.
I remember we would get in the car & drive without a GPS. If I was asked "what is this," I could backtrack, find the problem, the problem, & fix the problem. "Not anymore". The computers do it for you. A C/S person tells you, that's what the computer says." They simply read off a script. The payroll lady tells you that's what the computer says, without a brain in her head. While she proudly shows off her degree.